Introduction to Public Service & Governance

Course Code: PSF-101

Pillar: Foundations of Public Service

Course Overview: Public service connects government institutions with the needs, rights, and aspirations of citizens. Understanding its purpose helps public servants see how governance, administration, and institutional responsibilities contribute to national development and public trust.

Learners build the professional mindset and foundational knowledge needed to navigate government structures, uphold public service values, serve communities responsibly, and create meaningful public value through everyday work.

Learning Outcomes:

• Explain the purpose and importance of public service
• Understand governance principles and government structures
• Demonstrate awareness of public service values and responsibilities
• Recognize the role of public institutions in national development
• Apply citizen-centered thinking in public service delivery
• Support accountability, professionalism, and ethical conduct

Target Audience: New public servants, civil service recruits, administrative officers, government employees, public-sector professionals, local-government staff, and government support personnel.

Course-specific Learning Experience: Learners engage through focused video overviews, audio deep dives, study guides, practical examples, reflection prompts, workbook activities, applied tasks, discussion activities, knowledge checks, and end-of-module quizzes. Activities help learners map public institutions, examine governance and public service values, and identify how their own responsibilities can create public value.

Course Structure: 5 modules / 20 lessons.

Special Feature: Every module concludes with a Putting It All Together audio deep dive that connects the key lessons and supports reflection and practical application.

Pathway Focus: Understand public service. Navigate governance. Create public value.