Roles, Responsibilities & Professional Conduct

Course Code: PSF-102

Pillar: Foundations of Public Service

Course Overview: Clear roles and responsibilities are essential to reliable government. Public servants need to understand what they are accountable for, where their authority begins and ends, and how their conduct affects colleagues, citizens, and institutional performance.

The learning strengthens professional judgment, accountability, communication, coordination, confidentiality, and dependable follow-through so learners can work effectively within government systems and established channels.

Learning Outcomes:

• Explain the role and responsibility of public servants
• Distinguish between authority, accountability, and responsibility
• Apply professional conduct standards in public service
• Work effectively within government structures and reporting lines
• Maintain appropriate boundaries in decision-making and service delivery
• Strengthen reliability, discipline, and professionalism in daily work

Target Audience: New public servants, civil service recruits, administrative officers, government employees, public-sector professionals, supervisors, team leaders, and local-government staff.

Course-specific Learning Experience: Learners engage through focused video overviews, audio deep dives, study guides, practical examples, reflection prompts, workbook activities, applied tasks, discussion activities, knowledge checks, and end-of-module quizzes. Activities help learners clarify duties and authority, practise responsible coordination and escalation, and build a personal professional-reliability plan.

Course Structure: 5 modules / 20 lessons.

Special Feature: Every module concludes with a Putting It All Together audio deep dive that connects the key lessons and supports reflection and practical application.

Pathway Focus: Know your role. Act within authority. Build professional reliability.