LP-SVC-010
Customer Experience Foundations
Build customer service, communication, experience and recovery capability.
Customer & Service Excellence
Professional Communication · AppliedRelationship Building · AppliedTeam Leadership · Advanced ProfessionalCustomer Service · FoundationCustomer Experience · Advanced ProfessionalComplaint Resolution & Service Recovery · AppliedService Communication · AppliedCustomer Retention & Loyalty · Advanced Professional
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Courses in this Learning Path
1
WPF-107 Required
Customer Service Excellence for All Employees
xtraLesson Workforce
Included with xtraLesson All Access
2
WSB-314 Required
Client Relationship Management
xtraLesson Workforce
Included with xtraLesson All Access
3
WCX-326 Required
Communication Excellence for Service Teams
xtraLesson Workforce
Included with xtraLesson All Access
4
WCX-324 Required
Complaint Resolution & Service Recovery
xtraLesson Workforce
Included with xtraLesson All Access
5
WCX-323 Required
Customer Experience Management
xtraLesson Workforce
Included with xtraLesson All Access
6
YSL-603 Required
Customer Experience & Retention
xtraLesson Youth
Included with xtraLesson All Access
