Conflict Resolution & Difficult Conversations

Course Code: WLM-410

Program: Leadership & Management Academy

Course Overview: Develop leaders capable of addressing conflict early, conducting difficult conversations professionally, and strengthening workplace relationships through constructive resolution.

This course develops practical capability in workplace conflict, difficult conversation, conflict resolution skills, managing complex situations, and building healthy team cultures.

Learning Outcomes

By the end of this course, learners will be able to:

• Address conflict confidently
• Facilitate difficult conversations
• Resolve workplace disputes constructively
• Maintain relationships during disagreements
• Improve team trust and collaboration
• Reduce workplace tensions

Target Audience: New and experienced managers, supervisors, team leaders, department heads, high-potential employees, and emerging leaders who want to strengthen practical capability in conflict resolution and difficult conversations.

Learning Experience: Learners engage through video overviews, audio deep dives, study guides, practical examples, reflection prompts, workbook activities, applied tasks, knowledge checks, and end-of-module quizzes. Activities support practical application in workplace conflict, difficult conversation, conflict resolution skills, managing complex situations, and building healthy team cultures.

Course Structure: 5 modules / 20 lessons.

Special Feature: Every module concludes with a Putting It All Together audio deep dive that connects the key lessons and supports reflection and practical application.

Pathway Focus: Understand workplace conflict. Apply conflict resolution skills. Build healthy team cultures.