Performance Management & Accountability

Course Code: WLM-404

Program: Leadership & Management Academy

Course Overview: Help leaders build accountability cultures and improve team performance through effective performance management practices.

This course develops practical capability in performance management, goal setting and performance planning, coaching performance, managing performance challenges, and building accountability cultures.

Learning Outcomes

By the end of this course, learners will be able to:

• Explain performance management and accountability principles
• Set clear goals, standards, and expectations
• Monitor performance and provide constructive feedback
• Coach employees toward improved performance
• Address performance challenges professionally
• Build a culture of accountability and continuous improvement

Target Audience: New and experienced managers, supervisors, team leaders, department heads, high-potential employees, and emerging leaders who want to strengthen practical capability in performance management and accountability.

Learning Experience: Learners engage through video overviews, audio deep dives, study guides, practical examples, reflection prompts, workbook activities, applied tasks, knowledge checks, and end-of-module quizzes. Activities support practical application in performance management, goal setting and performance planning, coaching performance, managing performance challenges, and building accountability cultures.

Course Structure: 5 modules / 20 lessons.

Special Feature: Every module concludes with a Putting It All Together audio deep dive that connects the key lessons and supports reflection and practical application.

Pathway Focus: Understand performance management. Coach employees for improved performance. Build a culture of accountability.