Critical Thinking & Workplace Problem Solving

Course Code: WPF-105

Program: Professional Excellence Foundation

Course Overview: Develop structured thinking, analytical capability, decision-making skills, and practical workplace problem-solving approaches.

This course develops practical capability in critical thinking, structured problem solving, decision making in the workplace, solving complex workplace challenges, and building a problem-solving culture.

Learning Outcomes

By the end of this course, learners will be able to:

• Analyze workplace problems systematically
• Identify root causes effectively
• Evaluate alternatives objectively
• Make informed decisions
• Solve operational challenges
• Improve workplace outcomes

Target Audience: Employees, team members, supervisors, administrative professionals, customer-facing staff, and emerging leaders who want to strengthen practical capability in critical thinking and workplace problem solving.

Learning Experience: Learners engage through video overviews, audio deep dives, study guides, practical examples, reflection prompts, workbook activities, applied tasks, knowledge checks, and end-of-module quizzes. Activities support practical application in critical thinking, structured problem solving, decision making in the workplace, solving complex workplace challenges, and building a problem-solving culture.

Course Structure: 5 modules / 20 lessons.

Special Feature: Every module concludes with a Putting It All Together audio deep dive that connects the key lessons and supports reflection and practical application.

Pathway Focus: Understand critical thinking. Apply decision making in the workplace. Build a problem-solving culture.