Negotiation & Influence Skills

Course Code: WSB-313

Program: Operations & Administration Academy

Course Overview: Equip professionals with practical negotiation and influence skills that support better outcomes, stronger relationships, and sustainable business success.

This course develops practical capability in negotiation, interests and positions, influence and persuasion, advanced negotiation techniques, and negotiation excellence.

Learning Outcomes

By the end of this course, learners will be able to:

• Prepare for negotiations using clear objectives and priorities
• Distinguish interests, positions, and sources of value
• Apply influence and persuasion ethically
• Manage concessions, trade-offs, and difficult discussions
• Navigate complex negotiation situations professionally
• Build a practical negotiation improvement plan

Target Audience: Sales professionals, account managers, client-facing employees, business-development teams, relationship managers, and commercial leaders who want to strengthen practical capability in negotiation and influence skills.

Learning Experience: Learners engage through video overviews, audio deep dives, study guides, practical examples, reflection prompts, workbook activities, applied tasks, knowledge checks, and end-of-module quizzes. Activities support practical application in negotiation, interests and positions, influence and persuasion, advanced negotiation techniques, and negotiation excellence.

Course Structure: 5 modules / 20 lessons.

Special Feature: Every module concludes with a Putting It All Together audio deep dive that connects the key lessons and supports reflection and practical application.

Pathway Focus: Understand negotiation. Apply influence and persuasion. Strengthen negotiation excellence.