Technical Communication for Non-Technical Audiences

Course Code: WTD-334

Program: Operations & Administration Academy

Course Overview: Help technical professionals communicate clearly with business leaders, customers, users, and non-technical stakeholders.

This course develops practical capability in technical communication, simplifying complex information, presentations and reporting, stakeholder communication, and communication excellence.

Learning Outcomes

By the end of this course, learners will be able to:

• Explain technical concepts clearly
• Improve business communication
• Present information effectively
• Build stakeholder understanding
• Reduce communication barriers
• Increase influence and credibility

Target Audience: Technical professionals, engineers, IT and operations teams, project and product teams, specialists, and technical team leaders who want to strengthen practical capability in technical communication for non-technical audiences.

Learning Experience: Learners engage through video overviews, audio deep dives, study guides, practical examples, reflection prompts, workbook activities, applied tasks, knowledge checks, and end-of-module quizzes. Activities support practical application in technical communication, simplifying complex information, presentations and reporting, stakeholder communication, and communication excellence.

Course Structure: 5 modules / 20 lessons.

Special Feature: Every module concludes with a Putting It All Together audio deep dive that connects the key lessons and supports reflection and practical application.

Pathway Focus: Understand technical communication. Apply presentations and reporting. Strengthen communication excellence.