Curriculum
Course:
Delivering Service Across Channels
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Curriculum
Delivering Service Across Channels
Course Introduction
0/1
Delivering Service Across Channels
3m
Preview
xtraLessons
0/4
1. Digital Customer Service Mastering Modern Support Channels
25m
2. Digital Service Response Time and Expectations
52m
3. Automation and the Human Touch in Customer Service
42m
4. Mastering Online Reviews and Brand Reputation
29m
Learning Resources
0/4
Recap and Key Takeaways
41m
Study Guide
Text lesson
Coaching Session
17m
xtraPlayer
3h 28m
Assessment
0/1
SE6 Quiz
10 questions
Text lesson
Delivering Service Across Channels
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