Emotional Intelligence & Professional Relationships

Course Code: WPF-102

Program: Professional Excellence Foundation

Course Overview: Technical skills may secure a role, but emotional intelligence often determines workplace effectiveness, leadership potential, collaboration quality, and long-term career success.

This course develops practical capability in emotional intelligence, emotional regulation and professional resilience, empathy and understanding others, building strong professional relationships, and emotional intelligence for workplace success.

Learning Outcomes

By the end of this course, learners will be able to:

• Increase self-awareness in workplace situations
• Manage emotions effectively under pressure
• Demonstrate empathy and understanding toward colleagues and stakeholders
• Build stronger professional relationships
• Navigate workplace challenges with emotional maturity
• Improve collaboration and trust across teams

Target Audience: This course is designed for all employees, team members, supervisors, customer-facing professionals, project teams, and emerging leaders.

Learning Experience: Learners engage through video overviews, audio deep dives, study guides, practical examples, reflection prompts, workbook activities, applied tasks, knowledge checks, and end-of-module quizzes. Activities support practical application in emotional intelligence, emotional regulation and professional resilience, empathy and understanding others, building strong professional relationships, and emotional intelligence for workplace success.

Course Structure: 5 modules / 20 lessons.

Special Feature: Every module concludes with a Putting It All Together audio deep dive that connects the key lessons and supports reflection and practical application.

Pathway Focus: Understand emotional intelligence. Practise empathy and understand others. Strengthen professional relationships and resilience.