Curriculum
Course:
Handling Complaints and Difficult Customers
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Curriculum
Handling Complaints and Difficult Customers
Course Introduction
0/1
Handling Complaints and Difficult Customers
3m
Preview
xtraLessons
0/4
1. Mastering Service for a Diverse Customer Base
42m
2. Inclusive Language and Behavior A Guide to Customer Service Excellence
45m
3. Building Cultural Awareness Serving Diverse Customers
28m
4. Cross-Cultural Service Real-World Case Studies
20m
Learning Resources
0/4
Recap and Key Takeaways
42m
Study Guide
Text lesson
Coaching Session
42m
xtraPlayer
3h 41m
Assessment
0/1
SE7 Quiz
10 questions
Text lesson
Handling Complaints and Difficult Customers
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