Curriculum
Course:
Introduction to Customer Service Excellence
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Curriculum
Introduction to Customer Service Excellence
Course Introduction
0/1
Introduction to Customer Service Excellence
3m
Preview
xtraLessons
0/4
1. Customer Service The Engine of Business Growth
33m
2. The True Cost of Poor Service
44m
3. Pillars of Exceptional Customer Service
31m
4. Real-World Customer Service Excellence Case Studies and Blueprints
29m
Learning Resources
0/4
Recap and Key Takeaways
1h 3m
Study Guide
Text lesson
Coaching Session
25m
xtraPlayer
3h 47m
Assessement
0/1
SE1 Quiz
8 questions
Text lesson
Introduction to Customer Service Excellence
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