Curriculum
Course:
Measuring and Improving Service Performance
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Curriculum
Measuring and Improving Service Performance
Course Introduction
0/1
Measuring and Improving Service Performance
3m
Preview
xtraLessons
0/4
1. Setting Service Quality Standards A Blueprint for Excellence
33m
2. Measuring Customer Satisfaction and Driving Improvement
35m
3. Quality Monitoring for Customer Service Excellence
43m
4. Continuous Improvement Strategies for Service Excellence
55m
Learning Resources
0/4
Recap and Key Takeaways
38m
Study Guide
Text lesson
Coaching Session
25m
xtraPlayer
3h 50m
Assessment
0/1
SE8-quiz
10 questions
Text lesson
Measuring and Improving Service Performance
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