Curriculum
Course:
Problem Solving and Service Recovery
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Curriculum
Problem Solving and Service Recovery
Course Introduction
0/1
Problem Solving and Service Recovery
3m
Preview
xtraLessons
0/4
1. Staying Calm Under Pressure Customer Service Mastery
37m
2. The LAST Framework for Complaint Resolution
32m
3. De-escalation Techniques Mastering Tense Conversations
32m
4. The Golden Opportunity Transforming Complaints into Loyalty and Growth
48m
Learning Resources
0/4
Recap and Key Takeaways
39m
Study Guide
Text lesson
Coaching Session
25m
xtraPlayer
3h 34m
Assessment
0/1
SE4 Quiz
10 questions
Text lesson
Problem Solving and Service Recovery
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