LP-SVC-011
Citizen Service Excellence
Develop citizen-centred service, journey, communication, quality and recovery capability.
Customer & Service Excellence
Professional Communication · AppliedCustomer Service · AppliedCitizen-Centred Service · AppliedJourney Mapping · AppliedComplaint Resolution & Service Recovery · AppliedExpectation Management · AppliedService Communication · AppliedService Quality · AppliedKPIs & Performance Measurement · AppliedQuality Management · AppliedAccessibility · AppliedEquity & Inclusion · AppliedInclusive Communication · Applied
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Courses in this Learning Path
1
PSE-201 Required
Principles of Citizen-Centered Service
xtraLesson Public
Included with xtraLesson All Access
2
PSE-205 Required
Communication Skills for Public Servants
xtraLesson Public
Included with xtraLesson All Access
3
PSE-204 Required
Service Delivery Standards, KPIs & Quality Management
xtraLesson Public
Included with xtraLesson All Access
4
PSE-203 Required
PSE-203 Complaint Resolution & Service Recovery
xtraLesson Public
Included with xtraLesson All Access
5
PSE-202 Required
Customer Service Excellence in Government
xtraLesson Public
Included with xtraLesson All Access
6
PSE-207 Required
Inclusive, Accessible & Equitable Public Services
xtraLesson Public
Included with xtraLesson All Access
