Included with xtraLesson All Access
PUBLIC
xtraLesson Public
Public service, governance, and government transformation.

Courses40
Pillars6
Learning Paths17
AccessREQUIRES_ACCESS
Explore this academy
Included with xtraLesson All Access. Selected free preview courses can be started with a free account; the full academy is included with xtraLesson All Access.
Included with xtraLesson All Access. Selected free preview courses can be started with a free account; the full academy is included with xtraLesson All Access.
Academy structure
Choose a pillar
Select a pillar to focus the course catalogue.
Courses
7 published courses in this selection
PSE-201
Included with xtraLesson All AccessPrinciples of Citizen-Centered Service
Citizen-Centered Service Excellence
Included with xtraLesson All Access
PSE-202
Included with xtraLesson All AccessCustomer Service Excellence in Government
Citizen-Centered Service Excellence
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PSE-203
Included with xtraLesson All AccessPSE-203 Complaint Resolution & Service Recovery
Citizen-Centered Service Excellence
Included with xtraLesson All Access
PSE-204
Included with xtraLesson All AccessService Delivery Standards, KPIs & Quality Management
Citizen-Centered Service Excellence
Included with xtraLesson All Access
PSE-205
Included with xtraLesson All AccessCommunication Skills for Public Servants
Citizen-Centered Service Excellence
Included with xtraLesson All Access
PSE-206
Included with xtraLesson All AccessPSE-206 Emotional Intelligence & Professional Relationships
Citizen-Centered Service Excellence
Included with xtraLesson All Access
PSE-207
Included with xtraLesson All AccessInclusive, Accessible & Equitable Public Services
Citizen-Centered Service Excellence
Included with xtraLesson All Access
Curated journeys
Learning Paths featuring this academy
LP-LED-001
Emerging Leader Accelerator
Strengthen self-leadership, team leadership, people management, decision making and change leadership.
Explore Path
LP-SVC-001
Service Excellence Professional
Build service communication, customer or citizen experience, service quality and recovery capabilities.
Explore Path
LP-PUB-P1
Public — Foundations of Public Service
Complete the Foundations of Public Service pillar as a structured progression within xtraLesson Public.
Explore Path