PUBLIC
xtraLesson Public
الخدمة العامة، والحوكمة، والتحول الحكومي.
Included with xtraLesson All Access. Selected free preview courses can be started with a free account; the full academy is included with xtraLesson All Access.
Academy structure
Choose a pillar
Select a pillar to focus the course catalogue.
Courses
40 published courses in this selection
PSC-601
Included with xtraLesson All AccessPublic Communication Strategies
Community Engagement & Public CommunicationShowing the source-language version.
PSC-602
Included with xtraLesson All AccessCommunity Engagement & Participation
Community Engagement & Public CommunicationShowing the source-language version.
PSC-603
Included with xtraLesson All AccessManaging Public Expectations
Community Engagement & Public CommunicationShowing the source-language version.
PSC-604
Included with xtraLesson All AccessMedia Relations & Public Affairs
Community Engagement & Public CommunicationShowing the source-language version.
PSC-605
Included with xtraLesson All AccessCrisis Communication & Reputation Management
Community Engagement & Public CommunicationShowing the source-language version.
PSC-606
Included with xtraLesson All AccessSocial Media & Digital Engagement for Government
Community Engagement & Public CommunicationShowing the source-language version.
PSC-607
Included with xtraLesson All AccessOpen Government, Transparency & Citizen Feedback
Community Engagement & Public CommunicationShowing the source-language version.
PSD-301
Included with xtraLesson All AccessIntroduction to Digital Government
Digital Government & InnovationShowing the source-language version.
PSD-302
Included with xtraLesson All AccessDigital Service Design & User Experience
Digital Government & InnovationShowing the source-language version.
PSD-303
Included with xtraLesson All AccessData Literacy & Evidence-Based Decision Making
Digital Government & InnovationShowing the source-language version.
PSD-304
Included with xtraLesson All AccessAI Awareness & Practical Applications in Government
Digital Government & InnovationShowing the source-language version.
PSD-305
Included with xtraLesson All AccessCybersecurity, Privacy & Digital Ethics
Digital Government & InnovationShowing the source-language version.
PSD-306
Included with xtraLesson All AccessInnovation, Automation & Smart Government
Digital Government & InnovationShowing the source-language version.
PSE-201
Included with xtraLesson All AccessPrinciples of Citizen-Centered Service
Citizen-Centered Service ExcellenceShowing the source-language version.
PSE-202
Included with xtraLesson All AccessCustomer Service Excellence in Government
Citizen-Centered Service ExcellenceShowing the source-language version.
PSE-203
Included with xtraLesson All AccessPSE-203 Complaint Resolution & Service Recovery
Citizen-Centered Service ExcellenceShowing the source-language version.
PSE-204
Included with xtraLesson All AccessService Delivery Standards, KPIs & Quality Management
Citizen-Centered Service ExcellenceShowing the source-language version.
PSE-205
Included with xtraLesson All AccessCommunication Skills for Public Servants
Citizen-Centered Service ExcellenceShowing the source-language version.
PSE-206
Included with xtraLesson All AccessPSE-206 Emotional Intelligence & Professional Relationships
Citizen-Centered Service ExcellenceShowing the source-language version.
PSE-207
Included with xtraLesson All AccessInclusive, Accessible & Equitable Public Services
Citizen-Centered Service ExcellenceShowing the source-language version.
PSF-101
Free preview courseIntroduction to Public Service & Governance
Foundations of Public ServiceShowing the source-language version.
PSF-102
Included with xtraLesson All AccessRoles, Responsibilities & Professional Conduct
Foundations of Public ServiceShowing the source-language version.
PSF-103
Included with xtraLesson All AccessPublic Sector Ethics, Integrity & Anti-Corruption
Foundations of Public ServiceShowing the source-language version.
PSF-104
Included with xtraLesson All AccessAccountability, Transparency & Public Trust
Foundations of Public ServiceShowing the source-language version.
PSF-105
Included with xtraLesson All AccessPublic Policy & Government Decision-Making Fundamentals
Foundations of Public ServiceShowing the source-language version.
PSF-106
Included with xtraLesson All AccessGovernment Structures, Legal & Regulatory Frameworks
Foundations of Public ServiceShowing the source-language version.
PSF-107
Included with xtraLesson All AccessCitizen Expectations & Public Value Creation
Foundations of Public ServiceShowing the source-language version.
PSL-501
Included with xtraLesson All AccessLeadership in Government
Leadership & Governance in Public SectorShowing the source-language version.
PSL-502
Included with xtraLesson All AccessStrategic Thinking & Public Sector Planning
Leadership & Governance in Public SectorShowing the source-language version.
PSL-503
Included with xtraLesson All AccessDecision-Making & Problem Solving in Government
Leadership & Governance in Public SectorShowing the source-language version.
PSL-504
Included with xtraLesson All AccessChange Management & Transformation Leadership
Leadership & Governance in Public SectorShowing the source-language version.
PSL-505
Included with xtraLesson All AccessStakeholder Management & Collaborative Governance
Leadership & Governance in Public SectorShowing the source-language version.
PSL-506
Included with xtraLesson All AccessCrisis Leadership & Resilient Government
Leadership & Governance in Public SectorShowing the source-language version.
PSL-507
Included with xtraLesson All AccessGovernance, Oversight & Ethical Leadership
Leadership & Governance in Public SectorShowing the source-language version.
PSO-401
Included with xtraLesson All AccessPublic Sector Operations Management
Operations, Process & Performance ManagementShowing the source-language version.
PSO-402
Included with xtraLesson All AccessProcess Improvement & Lean Government
Operations, Process & Performance ManagementShowing the source-language version.
PSO-403
Included with xtraLesson All AccessPerformance Management & KPI Systems
Operations, Process & Performance ManagementShowing the source-language version.
PSO-404
Included with xtraLesson All AccessReporting, Documentation & Administrative Excellence
Operations, Process & Performance ManagementShowing the source-language version.
PSO-405
Included with xtraLesson All AccessRisk, Resource & Budget Awareness
Operations, Process & Performance ManagementShowing the source-language version.
PSO-406
Included with xtraLesson All AccessContinuous Improvement & Service Delivery Optimization
Operations, Process & Performance ManagementShowing the source-language version.
Curated journeys
Learning Paths featuring this academy
LP-LED-001
Emerging Leader Accelerator
Strengthen self-leadership, team leadership, people management, decision making and change leadership.
Explore Path
LP-SVC-001
Service Excellence Professional
Build service communication, customer or citizen experience, service quality and recovery capabilities.
Explore Path
LP-PUB-P1
Public — Foundations of Public Service
Complete the Foundations of Public Service pillar as a structured progression within xtraLesson Public.
Explore Path